Your Questions ...

The number of deployments for every single assistant should stay as low as possible: firstly first responder are only alarmed in a certain area (inner city 500 Meters, outskirts 1000 Meters). On the other hand first responder will be sealed off for given period after an accepted alarm.

If the emergency call request in the control center of a fire brigade results in a potential resuscitation, by wich a first responder operation is intended, the necessary informations will be transmitted to the servers of the system, wich locate and alarms the smartphones of first responder.

No. The registration as well as the participation at operations happen completely on voluntarily basis. If there is not time or possibility for assistance the alarm can be ignored. It is essential that with an alarm acceptance no other responsebilities may be neglected.

Yes, the device just needs to be unlocked.

No, but the first responder can recognize which alarm is involved by the keyword.

Yes, you can. Via a slider in the app. There is a dropout questionnaire that asks for the reasons, which can be completed voluntarily.

No. Only after an alarm through the KATRETTER-System happens a rough localization of all signed in Smartphones at first. By this the circle of Smartphones located near the operation area is narrowed. In a second step regarding the accurate alerting only the Smartphones near the operation site will be „finely localized“.

Yes. All data will be processed strictly confidential. Nessary data transmission happen encrypted according to the current state of technology.

Yes, the alarm volume can be adjusted. With the recommended activation of critical notifications, 100% of the volume is used.

No, we assume that one person uses one device.

First responders need an iOS (Apple iPhone) or Android device. Google Play services must be installed on Android devices.

If something is technically not working, the app reports this to the first responder

The first responder should examine the situation and performs the first immediate lifesaving actions.The intention is to reduce the time between the circulatory arrest and the start of a cardiac massage. Because of this there is no need for complex medical meassures like the one coming from the rescue service.

If a operation is accepted the first responder has to set out immediately to operation site. Should this not be possible (e.g. because of the situation on site), the app will request a documentation. Motor vehicles schould be avoided as far as possible. The traffic rules according to the road traffic regulations continue to apply in any case. Under no circumstances may public safety and order in road traffic be compromised. The first responder is bound to the instructions of the control center and regular rescue forces.

Every first responder is obligated to discretion towards third parties of the information that has become known to him in the case of operation. The creation or distribution of pictures and videos from the ployment site is prohibited, to protect the privacy of the patient.

There is a standardization for the qualification levels in the system, but we do not set any requirements for recruitment or the corresponding qualifications that helpers must have in order to become KATRETTER. This is decided by the users according to regional disparities and determine the requirements for participation as a KATRETTER.

All first responder are covered by statutory accident insurance.

Under civil law, liability is only to be feared in cases of gross negligence. Due to the alert, official liability comes into force.

On a case by case basis there is an comprehensive hedge for all parties involved. For the details applied in your catchment area please contact your control center.

An aftercare team is available to all KATRETTER first responders who need help after a stressful deployment. It can be requested directly via the app. For organizational questions, there is a service email address for the relevant control centre in the app.

The app always offers a badge in the event of an alarm.